Gift Voucher FAQs | Lancaster House Hotel, Lancaster

What gift vouchers can I buy for Lancaster House Hotel?

Lancaster House Hotel gift vouchers cover relaxation days at Sandpiper Health Club, Sunday lunch and lunch or dinner in The Sandeman Bar, an overnight stay with breakfast, restaurant vouchers for The Foodworks and The Sandeman Bar, and a monetary gift voucher that can be spent across the hotel.

Where is Lancaster House Hotel?

Lancaster House Hotel is on the edge of Lancaster in Lancashire, a short distance from the M6 and within walking distance of Lancaster University campus. The address is Green Lane, Lancaster LA1 4GJ

What can the Lancaster House Hotel monetary gift voucher be used for?

The Lancaster House Hotel monetary gift voucher can be spent on overnight stays, dining in The Foodworks and The Sandeman Bar, and Sandpiper Health Club. Choose any amount from £30.

Can I use a Lancaster House Hotel voucher at Low Wood Bay Resort & Spa or Wild Boar Estate?

No. Lancaster House Hotel vouchers can only be used at Lancaster House Hotel. For a voucher that works at all three English Lakes hotels, choose the English Lakes Hotels monetary voucher.

What's the difference between the Sunday Reset and Unwind Anytime?

Both include two hours at Sandpiper Health Club. The Sunday Reset (from £65) runs on Sundays from 10am to 6pm and includes a two-course Sunday lunch in The Sandeman Bar. Unwind Anytime (from £60) runs Monday to Saturday from 10am to 5pm and includes a glass of prosecco and a meal in The Sandeman Bar with a £15 food allowance.

What facilities does Sandpiper Health Club have?

Sandpiper Health Club at Lancaster House Hotel has a leisure pool, sauna, steam room, spa bath, outdoor hot tub and fitness suite. Towels, robes and lockers are included with Sunday Reset and Unwind Anytime vouchers, so you only need to bring swimwear.

Do Sandpiper Health Club vouchers include treatments?

No. The Sunday Reset and Unwind Anytime vouchers include use of the facilities but not treatments.

What's included in the overnight stay voucher?

The 1 Night B&B Stay with Small Plates & Port (£145) includes a night for two in a Classic Bedroom, four small plates to share in The Foodworks, a flight of Sandeman Port, breakfast and use of Sandpiper Health Club. Saturday night stays need to include a Friday or Sunday night as well.

Does Lancaster House Hotel do a Sunday lunch voucher?

Yes. The Sunday Lunch voucher (from £19.50 per person) covers a roast in The Sandeman Bar with locally reared meats and all the trimmings. Extra sides such as cauliflower cheese or pork crackling can be added at checkout.

How long are Lancaster House Hotel gift vouchers valid for?

All gift vouchers are valid for 12 months from the date of purchase. Most e-vouchers can be used 48 hours after purchase, so allow for this when buying a last-minute gift.

Can I use part of a voucher and save the rest?

Yes, for monetary vouchers. If you spend £100 of a £300 voucher, the remaining £200 stays on it to use later. Experience vouchers, such as the Sunday Reset and Sunday lunch, must be used in full in one visit.

Can I buy a voucher for more than one person?

Yes. The Sunday Reset, Unwind Anytime, Sunday Lunch and Lunch or Dinner with Cheese and Sandeman Port vouchers can each be bought for up to four people. The overnight stay voucher is for two people sharing.

How will I receive my voucher?

Choose free email delivery, which arrives instantly, or have it posted in gift packaging by Royal Mail 1st Class (£5.95) or Special Delivery (£12.95). You can add a personal message at checkout, and email vouchers can include a personalised video message.

How do I redeem my Lancaster House Hotel voucher?

Monetary vouchers can be redeemed online. Overnight stays and Sandpiper Health Club experiences are booked by calling 0333 2203 121. Dining vouchers should be quoted when you book your table. Bring your voucher with you, printed or on your phone.

Do I need to book in advance?

Yes. All bookings are subject to availability, so book as early as you can, especially for Sundays. If you don't turn up for a booking, the voucher may be redeemed and can't be reissued.

What happens if I lose my voucher?

Contact us using the form on this website with your order details and we'll help re-issue your voucher. Each voucher can only be used once, so keep the code private, as anyone who has it can redeem it.

What are my rights if I change my mind after buying?

You can cancel within 14 days of your order confirmation and receive a full refund, as long as the voucher hasn't been dispatched or redeemed. If the voucher has already been sent, cancelling makes it void.